If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
On the rare occasion where coffee does not arrive on a gift subscription we will be happy to offer either a replacement coffee or add an additional month to the subscription if this information is communicated within 28 days from shipping day.
In the case of recurring subscriptions the option of a suitable replacement coffee or a refund will be applied where an instalment doesn’t arrive, provided this information is communicated within 28 days from shipping.
Shipping Times and Policy
UK shipping is sent with Royal Mail, delivery will be made within 28 days, however usually arrives in 3 working days.
Overseas shipping is sent with Royal Mail and will also be received within 28 days, while it is usually quicker than this shipping times can vary from country to country.